Refund policy

Returns & Exchanges

If your item has arrived defective, please contact us at grittygutty@gmail.com within 2 weeks of receiving the product so we can provide you with a replacement.

Most GrittyGutty shirts in new condition (unworn/unwashed) may be returned or exchanged, within 10 days of their delivery date. Currently, only orders within the U.S. are eligible for returns or exchanges. Please note that original shipping charges are non-refundable. Please allow 5-7 business days for refunds to be processed. To be eligible for a return, the items must be unworn with no damage, deodorant marks, scent/odor or pet hair. After inspection, all approved refunds will be credited back to your original method of payment. The item(s) are refunded for their original purchase price (less shipping costs). Please allow 3-5 business days for exchanges to be inspected, processed, and shipped back out. Return shipping charges are the responsibility of the customer unless the return is due to a product defect or a shipping error, in which a refund of the shipping charges will be provided after examination of the product. In the event that you received the incorrect product or size, all refunds/exchanges are processed and sent out with no additional shipping costs to you.

We want you to be 100% satisfied with your GrittyGutty purchase. If your order is eligible for a return or exchange, if we’ve made a mistake, or the item arrived defective, please contact us at grittygutty@gmail.com and we’ll do our best to make things right.

Cancellations

If you decide you'd like to cancel an order, please email us at grittygutty@gmail.com immediately and we will do our best to accommodate your request. Once an order has begun the fulfillment process, we are unable to make any cancellations or changes.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

You can always contact us for any return question at grittygutty@gmail.com.